Frequently Asked Questions
Do you accept returns, exchanges or alterations after delivery?
Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always doour best to accommodate your requests
Do you offer refunds under any circumstances?
There are no refunds since every item is custom. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim
**You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package arriving.
What if my package is delayed/lost in transit or stolen?
Lauren Traylor Designs, LLC is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.
If a sale starts after I place my order will you refund the difference?
The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.
What if my item is returned to the sender/seller after it's shipped?
If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.
𝐌𝐲 𝐨𝐫𝐝𝐞𝐫 𝐝𝐢𝐝 𝐧𝐨𝐭 𝐫𝐞𝐚𝐜𝐡 𝐦𝐞 𝐨𝐧 𝐭𝐢𝐦𝐞. 𝐂𝐚𝐧 𝐈 𝐫𝐞𝐭𝐮𝐫𝐧 𝐢𝐭?
Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline.
How do I make sure you match my color theme exactly?
The best way to make sure that your colors are matched as closely as possible is to send a) photos or b) links to items or colors that you're trying to match. You can send photo attachments or insert links in our message conversation both before and after you place an order.
What if I don't respond to my photo proof?
If we do not get a response on approvals of proofs of custom orders, we will wait for 48 hours and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date.